IMG_2416Just outside of Nashville, TN, Richard Whitener and his team at THW Insurance Services, LLC are proud to serve their Lebanon, TN community. With a variety of insurance offerings spanning from commercial and employee to identity theft and cyber security, THW will soon celebrate 20 years of service.

Growing out of a partnership with a large, local bank in 1999, Richard and his team take pride in the relationships they build with their partners, customers, and each other. “Working with people we care about in a supportive environment makes coming to work and serving our customers at a high level easy,” Richard said of life at the agency.

Hear more agency transition stories on our client stories page

When Richard and his team were finally fed up with their legacy agency management system, they knew they wanted that same familial sense from their new provider. And, they wanted a system that could do more with them and for them. “We were in an ancient system but paying a lot to use only 10% of the system’s capabilities day-to-day,” Richard said of their old system, “We didn’t have any help or support and were tired of it.”

Enter SIS and agency management system Partner XE. After meeting with SIS President Michael Doran, and interfacing with SIS support staff, the THW team knew they’d found their fit.

Read more about the SIS and Partner XE family here

We sat down with Richard to hear about how he came to join the Partner XE family. In our conversation we covered:

  • The importance of relationship building within the industry
  • The transition from a legacy management system to Partner XE
  • Top Partner XE capabilities, including email integration and customized reporting
  • The value of rapid and thorough customer service responses

Read the full conversation by clicking here. And check out our other Partner XE stories on our client stories page on