Agencies Weigh In: Service Call Centers for Insurance Agency Support

Agencies Weigh In: Service Call Centers for Insurance Agency Support

The idea of call centers may bring up heart rates for some, and bring a feeling of relief to others. This somewhat polarizing insurance agency support method has its pros and cons, which can vary from agency to agency. There is no “one size fits all” call center, and each are certainly not created equal. But no matter what you’ve heard in the past, this customer support solution is worth investigating for any agency.

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People, Profit, and Process: Confronting Agency Succession Planning

People, Profit, and Process: Confronting Agency Succession Planning

Agency succession is coming. You have two choices: make it happen or let it happen to you.

As an independent agency owner, you know the first option is the best. Taking control of your succession planning means you’re ready when the time comes. To prepare, you need to do things like choose a successor, determine your agency’s worth and have the right insurance agency support procedures in place. In short, you need to think about three areas: People, Profit, and Process.

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Modeling Agency Workflow Efficiency

Modeling Agency Workflow Efficiency

Every minute counts when it comes to your agency operations. There’s no time to waste in an industry with such tight margins. The difference between gaining and losing a customer can come down to which agency reached out first, so quick action is valued. But, speed isn’t the only factor – quality counts, too. How can you speed up your agency operations without sacrificing your personalized service?

Get more tips to improve agency operations with these Top Sites to Streamline Agency Operations

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