Your agency management system is among the most
critical pieces of technology you use for your insurance software. Every day
you rely on your agency management system to create certificates, write new
business, and process claims, among other essential functions.
With such a valuable piece of technology, you want more than just a vendor or provider for your agency management system. You need a partner – a partner who focuses on long-term, mutual success. That’s what we are for our Partner Platform agencies – someone in the trenches with them and working for them to make their business run smoother.
We often check in with our Partner Platform
agencies to determine what it is about SIS and Partner Platform that they
value. Our
client stories share various reasons – from service to technology to
accessibility – but there are two that stand out: relationship and innovation.
Building Relationship from Day One
The loudest feedback we hear from our Partner
Platform agencies is that they value the relationship they have with our team. That
relationship starts from day one and continues indefinitely. Our team builds on
that relationship, growing trust and confidence at every stage.
The Evaluation Phase (pre-customer)
Clear, direct communication with targeted
contacts who stay with agencies throughout their decision journey
Individualized meetings with each person in the
agency, covering what they need to know to feel confident to make the big move
to a new system
Regular
touch-points with account managers, via regional and national meetings, and in monthly
informational webinars
Going
beyond answering questions to solving the problem, dedicating all the time
needed to resolve issues fully
These points throughout an agency’s experience are
what make the difference. Everything looks good in a product demo, but what
happens after is what matters. What if you need to make unanticipated changes
or want something added to fit your business workflows? That’s where our
agencies rely on our innovation.
Committing to Continual Innovation
Technology isn’t static, nor is the insurance
industry. We value innovation to keep our team nimble and proactive. And we
strive for collaborative innovation, from the macro-level helping
agencies compete to the micro-level improving productivity through reducing clicks.
Some of our most notable innovative strategies
include:
For us, being a true partner means keeping this
collaboration and innovation alive every day. And it’s something we know our
Partner Platform agencies value above all else.
The year 2020 was one like no other: it provided
individuals and businesses worldwide with some interesting and rarely seen
challenges. Innovation, flexibility, and adaptation were required in increasing
measure to reduce risk and make the most of the opportunities that came our
way.
For the Partner Platform team at Strategic Insurance Software, the foundational service principles we practice every day were exercised in new ways and to new heights, helping us turn the many challenges of 2020 into some amazing successes. The growth and achievements of the team are truly remarkable.
In this unpredictable and challenging year, our
team worked with the Partner Platform Community to improve the Partner Platform
experience and achieved significant accomplishments including adding and
enhancing features such as:
Through it all, we as a team welcomed a dozen new
team members, celebrated births and marriages from afar, and supported each
other and our Partner Platform agencies through each new test and transition
2020 brought us.
We are thankful for our Partner Platform Community,
who expressed encouragement and appreciation as we worked through the
challenges of 2020 together. Countless positive emails and conversations on
service team experience and product enhancements make us all exceedingly proud
of our team’s commitment, effort, and accomplishments in serving the Partner
Platform Community.
We look forward to building on these successes and assisting our clients in growing and flourishing in the years ahead.
Community, learning, and innovation are core
principles for the Partner Platform team. 2020 has provided many challenges and
opportunities for our team to exhibit these principles. We’ve worked together
to face the obstacles of social distancing and system interruptions, and innovated
with more virtual learning events,
enhanced webinars, and online learning to keep our community connected and
educated.
In these uncertain times of the COVID 19 novel
coronavirus, community is more meaningful than ever. SIS CEO Alex Deak shares
about the SIS Partner Platform community partners: from tech to industry organizations
to regional groups, we’re committed to connecting for collaboration,
innovation, and support.
As an eventful 2019 comes to a close, we at SIS are pleased to see our mission and values reflected so well in the past year. We’re thankful for the Partner Platform community of agencies and their continued support and feedback that makes us who we are: community-focused partner challenging the status quo.
Everyone loves to get two for the price of one. It’s the beauty of doubling your money and getting more done in half the time: a win-win for all. The digitization of insurance has made that “two for one” thrill possible with insurance marketing tools that double as customer service tools, too. And it all begins with data.
The COVID-19 pandemic accelerated digitation across industries, and insurance was no exception. Part of the acceleration included a rise in direct-to-consumer (DTC) purchases. More people started buying goods and services online, cutting out in-person or phone interactions. That rise in DTC increased access to customer data.
“We saw a company that reminded us of our agency.”
This is a sentiment we often hear from our Partner Platform agencies – that they saw themselves in our team and us. That’s what makes us more than a provider but a real partner with each agency we serve.
The community we created echoes that partnership: it’s fueled by innovative collaborators in our agency, technology, and industry partners. With their help, we’re able to stay ahead of the curve and equip our Partner Platform agency management system and insurance CRM to harness future opportunities while providing the service and care our agency customers appreciate today.
This past year was one like no other. With the entire world forced to move to digital work rapidly, many industries felt growing pains and suffered from the sudden shifts. One industry that didn’t was insurtech.
The term “insurtech” applies to a variety of digital tools used in the insurance industry. Everything from a client portal to an integrated rater are insurtech. Overall, insurtech removes barriers in insurance, speeding up enrollment and claims processing, among other procedures, making it easier for agencies to grow their business and serve their customers.
