Connecting with customers is an essential part of the insurance business, and, these days, texting is a universal way of connecting with anyone. If you’re in the business of connecting, shouldn’t texting be part of your insurance software?
Connecting with customers is an essential part of the insurance business, and, these days, texting is a universal way of connecting with anyone. If you’re in the business of connecting, shouldn’t texting be part of your insurance software?
You’ve got a great staff, excellent service, and a
customer retention record that would make any agency owner jealous. But you’re
still not bringing in new customers. Why? For many, the answer is your website.
You know your website is the new storefront and number one place to attract new
business, but no one new is visiting.
Industries worldwide have a lot to learn from the
unprecedented global pandemic that first hit the U.S. in early Spring 2020. The
virus’s impact will be widespread, and the insurance industry has been hit just
as hard as any other market.
Below are a few findings that speak to what we
know about the state of the digital insurance market almost six months into the
pandemic hitting U.S. shores.
Business owners know gathering information is only
the first step. Once you see the problem, what do you do about it? We suggest
insurance agencies consider the following.
Get on the cloud. A rise in work from home means you need secure, anywhere access to your agency systems. When your data and systems are on the cloud, employees can access them wherever there is an internet connection.
Provide mobile access. Both employees and clients need mobile access to your management system and agency website. State regulations are changing daily, and you must keep clients and employees alike informed. Mobile access means they can get the daily information they need instantly.
Diversify your markets. If you haven’t yet, it’s time to widen your service sphere. One thing the pandemic taught us is life is unpredictable. You need to have multiple market sectors to keep a steady income flow. Agencies servicing primarily travel or other hard-hit industries are feeling the pain. Don’t let your agency experience the same.
Leverage Artificial Intelligence. With more questions coming in due to the uncertainty of the pandemic’s impact, you’ll need more help prioritizing and addressing them. A.I. can provide answers to commonly asked questions, quickly decide who in your office should take a call, and provide an immediate response so the client or prospect feels heard.
Invest in paperless processing. When agencies moved to work at home, printing, and mailing, or even scanning and faxing, forms became near impossible. Those that invested in paperless were set-up to continue business as usual.
Bulk up cybersecurity. As more employees access systems at home, you need to increase your cybersecurity protection. Redundant back-ups, multi-character encrypted passwords, and regular staff training are all essential factors to keep your agency safe.
The Partner Platform team has worked to prep client
agencies and partners for the unexpected since the beginning. We strive to
equip Partner agencies with the best tools and systems to stay ready for any
change and provide
the community and service
they need to weather any storm.
As
an industry, and as a country, we’ve been through a lot in 2020 so far. As we
start to take our finger off “pause” and begin to ramp up business again, there’s
a lot to think about moving forward.
Recent surveys found the average insurance agent is just shy of 60 years old. That means two things: there are a lot of experienced agents out there, and there are a good number of agents reaching retirement age. As these agents retire, they’ll take their experience...
When your focus is community-minded, personalized insurance, it can be challenging to translate your skills to sales, marketing, and lead management. It can seem like a herculean task to figure out an insurance CRM and how it can help you identify and gain your ideal customers, growing your book of business.
When everyone in your agency is doing two, three, or more jobs, how can you manage to keep up with sales and marketing, too?
Our Partner Platform agencies can attest that it’s easier than you think. With our integrated management system and insurance CRM, we take the guesswork out of creating and managing customer and lead profiles in a CRM system. When everything is linked in one place, you can leverage the sales and marketing power of an insurance CRM with relative ease.
If you’re still wondering how to improve your insurance agency marketing, the answer is: data.
While that one-word answer is simple, the process of gathering, analyzing, and acting on data isn’t so easy. But if you put in the effort, it’s worth it; that’s why Everest Company found data analytics use in the industry could quadruple in just one year.
With over 70% of consumers looking for insurance quotes online, the data is out there for you to capture. Get your team started with honed marketing by breaking data analytics down into five parts.
