What the Global Pandemic Taught Us About Digital Insurance and the Industry

What the Global Pandemic Taught Us About Digital Insurance and the Industry

Industries worldwide have a lot to learn from the unprecedented global pandemic that first hit the U.S. in early Spring 2020. The virus’s impact will be widespread, and the insurance industry has been hit just as hard as any other market.

Below are a few findings that speak to what we know about the state of the digital insurance market almost six months into the pandemic hitting U.S. shores.

See how SIS and the Partner Platform community responded to the pandemic

The Global Pandemic’s Effects on the Insurance Industry

Since the U.S. shut-down in mid-March, the COVID-19 pandemic affected the insurance industry in the following ways:

Find out how to get your agency back up to speed when facing a sales slump

What do These Effects Mean for Your Agency?

Business owners know gathering information is only the first step. Once you see the problem, what do you do about it? We suggest insurance agencies consider the following.

  • Get on the cloud. A rise in work from home means you need secure, anywhere access to your agency systems. When your data and systems are on the cloud, employees can access them wherever there is an internet connection.
  • Provide mobile access. Both employees and clients need mobile access to your management system and agency website. State regulations are changing daily, and you must keep clients and employees alike informed. Mobile access means they can get the daily information they need instantly.
  • Diversify your markets. If you haven’t yet, it’s time to widen your service sphere. One thing the pandemic taught us is life is unpredictable. You need to have multiple market sectors to keep a steady income flow. Agencies servicing primarily travel or other hard-hit industries are feeling the pain. Don’t let your agency experience the same.
  • Leverage Artificial Intelligence. With more questions coming in due to the uncertainty of the pandemic’s impact, you’ll need more help prioritizing and addressing them. A.I. can provide answers to commonly asked questions, quickly decide who in your office should take a call, and provide an immediate response so the client or prospect feels heard.
  • Invest in paperless processing. When agencies moved to work at home, printing, and mailing, or even scanning and faxing, forms became near impossible. Those that invested in paperless were set-up to continue business as usual.
  • Bulk up cybersecurity. As more employees access systems at home, you need to increase your cybersecurity protection. Redundant back-ups, multi-character encrypted passwords, and regular staff training are all essential factors to keep your agency safe.

Hear from our cybersecurity partners on how to securely work from home and protect your agency

Be Ready with the Right Partner

The Partner Platform team has worked to prep client agencies and partners for the unexpected since the beginning. We strive to equip Partner agencies with the best tools and systems to stay ready for any change and provide the community and service they need to weather any storm.

Do you have the right partner to ready your agency? Find out how we can be that partner. Read what our Partner agencies have to say and get more details at sispartnerplatform.com.

Working Remotely, Working Securing Protect Your Agency with These Work-from-Home Webinars from Strategic Insurance Software

Working Remotely, Working Securing Protect Your Agency with These Work-from-Home Webinars from Strategic Insurance Software

Our Partner Platform agencies, like so many others across the world, have been forced to embrace agency-wide remote work, sometimes with days’ or hours’ notice. As we adjust to this surprise shift, we turned to our trusted partners for help. See below for two guest webinars from Strategic Insurance Software partners Brad Reuben of Archway Computer and Mary Belka of Eisenhart Consulting.

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Announcing Partner Platform’s 2020 Updates

Announcing Partner Platform’s 2020 Updates

It’s hard to believe a new decade is here, and it’s a special one for us here at Partner Platform. We recently celebrated our 10th anniversary and are looking forward to the decade to come. As an agency-focused provider, we’re dedicated to giving our Partner Platform agencies the support they need.

Get a re-cap of our 2019 User Conference celebrating our 10th anniversary here

We’ve heard from our agencies and are now focusing on providing smaller updates more frequently throughout the year to help them stay up-to-date and on track to provide their customers with the best service and experience possible. This change in update schedule will:

  • Make it easier for agencies to digest new features and get staff up-to-speed
  • Provide targeted webinars, spending more time on new features
  • Allow for longer quality testing periods on each new feature
  • Produce more enhancements throughout the year

Discover all of Partner Platform’s capabilities here

What’s to Come for Partner Platform in 2020

Our big deal for the new year is the Agency App release. This much-anticipated feature will go live in the first quarter of 2020, adding to our already robust personalized digital offerings. The Agency App brings Partner Platform agencies to the forefront in the industry, propelling them to compete one-on-one with direct writers.

Combined with our Marketing Automation Manager, Producer Results Manager CRM, Client Portal, and integrated texting, the Agency App is part of a suite of products that no other management system provider in the market offers today.

Also in 2020, our team is focusing on three main areas: Commercial Lines Policy details, Reporting and Analytics, and New System Integrations. Some of our future updates include:

  • Rolling out support for eDocs and messages downloads
  • Report Scheduling
  • Integrating VoIP
  • Adding download for Commercial Inland Marine
  • Providing Premium Finance Integrations
  • Adding New Comparative Rating Solutions

This is only a taste of what’s to come in the next year! Our Partner Platform agencies can stay updated on PartnerNet. Interested in joining the Partner Platform community? Get in touch at contact us at 800.747.7005, Option 6, or sales@sisware.com.