The year 2020 was one like no other: it provided individuals and businesses worldwide with some interesting and rarely seen challenges. Innovation, flexibility, and adaptation were required in increasing measure to reduce risk and make the most of the opportunities that came our way.
For the Partner Platform team at Strategic Insurance Software, the foundational service principles we practice every day were exercised in new ways and to new heights, helping us turn the many challenges of 2020 into some amazing successes. The growth and achievements of the team are truly remarkable.
See more about how our community came together during the uncertainty of 2020
In this unpredictable and challenging year, our team worked with the Partner Platform Community to improve the Partner Platform experience and achieved significant accomplishments including adding and enhancing features such as:
- An all-new Agency Branded Mobile App
- VOIP and marketing tool integrations
- Upgraded Commercial Lines certificate management and proposal creator capabilities
- Bolstered reporting and analytics
Beyond our product updates, our team also:
- Added custom agency websites to our growing services
- Innovated processes to improve key performance metrics and reduced support response times
- Resolved 98% of all service inquiries in the initial interaction
- Held our first-ever Virtual National Learning Event
- Collaborated with our partners to host a timely work-from-home webinar focused on keeping agencies safe and efficient
- Transitioned our entire team to a secure work-from-home environment with continued support of clients in uncertainty
Read about one of our most notable 2020 achievements: our Virtual National Learning Event
Through it all, we as a team welcomed a dozen new team members, celebrated births and marriages from afar, and supported each other and our Partner Platform agencies through each new test and transition 2020 brought us.
We are thankful for our Partner Platform Community, who expressed encouragement and appreciation as we worked through the challenges of 2020 together. Countless positive emails and conversations on service team experience and product enhancements make us all exceedingly proud of our team’s commitment, effort, and accomplishments in serving the Partner Platform Community.
We look forward to building on these successes and assisting our clients in growing and flourishing in the years ahead.