We at SIS are proud to serve agencies with our specialized
independent agency insurance system, Partner Platform. Our decision to
serve local, independent agencies was intentional and continues to be a
defining factor in who we are today. Our Partner Platform system and community,
like the independent agencies we serve, grew out of a need for local engagement
and community support.
This November, we’re in a particularly thankful mood as
we reflect on the ways our Partner Platform community and system have grown
this year. SIS
President Michael Doran shares his thoughts on what our agencies and
we have done to create the best agency management system experience this year
and for years to come.
The 2019 Partner Community National Conference held May 9th-10th in Columbus, Ohio was a memorable event on many levels, including celebrating 10 years since the current leadership team acquired SIS and launched the Partner XE management system, precursor to the Partner Platform.
Collaboration and Innovation from Industry Leaders and Experts
I have many wonderful memories reflecting on the journey of the last decade, including the progress made to the Partner XE agency management system and the growth of the Partner Community. During our National User Conference, we celebrated all these accomplishments, but the main focus of the event was on continual improvement around serving our Partner clients today and into the future.
At the conference, attendees heard from industry influencers like Steve Anderson, Mary Eisenhart Belka of Eisenhart Consulting, Brad Ruben of Archway Computing, and Carey Wallace of Ohio Insurance Agents (OIA). We also held several panel discussions on perpetuation, group sessions on targeted topics like accounting and client engagement, as well as a unique presentation on leadership by John Rue from Built to Lead.
Attendees hear a welcome address from SIS CEO, Alex Deak
Inspiration and Connection in the New Partner Platform
And if that wasn’t enough, over 30 learning sessions were standing room only, focused on helping Partner clients learn and grow. While the learning was going on, we introduced the new Partner Platform: a response to our Partner clients looking for a system that does great agency management as well as integrates more effective client retention and new business capabilities.
The fully integrated Partner Platform system includes great policy and financial management in Partner XE, simple and integrated sales and marketing capabilities in Partner XL, and innovative client self-service options in Partner Connect. The combination of all three delivers a seamless experience that stretches from prospect to renewal and covers everything in between.
Thank you to all Partner clients and speakers who made the trip from all over the country to celebrate, collaborate, and innovate with us. We continue to receive an overwhelming volume of positive feedback, with attendees saying they look forward to returning next year, with more colleagues in toe.
We look forward to continuing the momentum in the Partner Community with more regional learning events, connecting, collaborating, and innovating the Partner Platform and growing the Partner Community for years to come.
When Lara Moffitt began as CEO of MHJ Insurance, her first order of business was to find a new agency management system. She knew their old system was complicated, expensive, and had poor customer service. It was clearly time for MHJ to make a change.
So, Lara rallied her team to start their search for a new agency management system provider. The three-month-long project included a series of interviews, demos, and plenty of internal discussions about what was working and what wasn’t.
Innovation is key to longevity in any industry, and the insurance industry is no different. Insurance revolves around people and relationships, making it an inherently dynamic field.
Digital insurance demands seem to change by the day to keep up with evolving customer and agency needs. That’s why we at Partner Platform partner with various tech partners to stay up to date with changing conditions. We as an organization can only be experts in so many areas, so we recognize the need to partner with outside specialists to fill our gaps.
We work with industry groups and tech companies to cover areas like digital document processing and cyber security, among others. Below are a few of our recent posts highlighting these valuable tech partnerships.
Insurance tech advancements are making everyday processes faster and more efficient, and customers are demanding more digital interactions than ever before. Despite the benefits and increasing customer demand for insurance tech, your team may be hesitant to adopt new technology.
This hesitancy is understandable. Change is difficult, and introducing a new process or system to an individual’s workflow can be frustrating. But, the benefits of integrating insurance tech into your agency far outweigh the challenges of overcoming change.
Here are a few ways we’ve seen agencies work to be more receptive to new technology and system updates.