Chad Van Camp of Family Insurance Center described their old agency management system as “cumbersome and out-of-date,” saying, “Everyday tasks took too many steps.” After too long with a system they had to work around, Chad and his team decided it was time to find a solution offering real insurance agency support.
Do the above Google searches sound familiar? If you’re in the market to find a new agency management system, the volume of choices can make a decision seem impossible. Some are stuffed with capabilities, while others promise too-good-to-be-true pricing. In the end, what are your priorities?
Our latest eGuide, 9 Things to Look For in an Agency Management System, addresses these management system search anxieties. The guide outlines key features to maximize your workflow and processes, facilitating peak agency performance. We also delve into provider qualities, helping you find a partner focused on your agency’s innovation and growth.
Yet, quick follow up and steady communication can be tricky. Sales reps rely on full-service CRM and marketing automation tools—neither of which is practical for the average independent insurance agency. (more…)
Our clients told us we have an uncanny ability to help them identify risks and develop excellent insurance solutions…(Our) name reflects what we do: see our individual client’s needs and provide solutions. –Max Van Wyk, Founder, Van Wyk Risk Solutions
Max and Alison Van Wyk have a singular focus: provide personalized, real solutions for their customers. Along with excellent service, Max and Alison strive to encourage customer growth. With this in mind, the two plan to double agency business over the next five years. To meet this aggressive goal they needed a partner that would work with and for them, the way they do for their customers.
In 2014, Max received an email introducing the latest version of Partner XE. The intuitive design drew him in, and conversations with the SIS team solidified the partnership. Both Max and Alison saw in SIS the same focus on building customer relationships, establishing trust, and collaborating for continued growth.
When Max and Alison sat down with us, we talked business, community, management system functionality and how Partner XE and SIS rose above the rest. Read our conversation here. Want to know more? Check out other SIS client experiences on our client stories page.
Digital insurance options opened up new markets and improved communications for agencies worldwide. However, this growth goes hand-in-hand with the rise in cyberattacks over the past few years.
Recent reports estimated cyberattacks increased between 200% and 300% in 2020 and are doubling again. Similarly, ransoms from cyberattacks are rising by between 50% and 80%, making it a more attractive scheme for cybercriminals.
Labor market changes contribute to increased cyber-vulnerability as well. More people are working remotely, and their home offices may not have the same security measures as their company. Similarly, the recent labor shortage means companies are hiring more people more often and, in their haste to fill positions, may not provide ample cybersecurity training for new hires.
Independent insurance agencies are starting to feel the heat. Though independent agencies provide a level of personalized service and care big names never can, insurtech’s sophisticated insurance software is beginning to bridge the gap.
According to experts at PropertyCasualty360, “With increased competition from insurtechs and rising labor costs, in order to stay competitive, companies need to…provide a seamless omnichannel experience.” That means broadening how you’re serving your customers, keeping up with evolving customer demands.
Do you have the right insurance software to meet these growing customer needs?
Digital insurance is the future. According to Reuters, over $10 billion were invested in digital insurance technology in the first nine months of 2021 alone.
But, a rise in digital insurance tech use doesn’t mean a decline in demand for people in the industry. J.D. Power found that agencies that increased their “digital offerings” didn’t necessarily see a boost in customer satisfaction. While customers value the speed and efficiency digital tools offer, they also need that human connection.