THW Insurance: Why We Switched Agency Management System Providers

IMG_2416Just outside of Nashville, TN, Richard Whitener and his team at THW Insurance Services, LLC are proud to serve their Lebanon, TN community. With a variety of insurance offerings spanning from commercial and employee to identity theft and cyber security, THW will soon celebrate 20 years of service.

Growing out of a partnership with a large, local bank in 1999, Richard and his team take pride in the relationships they build with their partners, customers, and each other. “Working with people we care about in a supportive environment makes coming to work and serving our customers at a high level easy,” Richard said of life at the agency.

Hear more agency transition stories on our client stories page

When Richard and his team were finally fed up with their legacy agency management system, they knew they wanted that same familial sense from their new provider. And, they wanted a system that could do more with them and for them. “We were in an ancient system but paying a lot to use only 10% of the system’s capabilities day-to-day,” Richard said of their old system, “We didn’t have any help or support and were tired of it.”

Enter SIS and agency management system Partner XE. After meeting with SIS President Michael Doran, and interfacing with SIS support staff, the THW team knew they’d found their fit.

Read more about the SIS and Partner XE family here

We sat down with Richard to hear about how he came to join the Partner XE family. In our conversation we covered:

  • The importance of relationship building within the industry
  • The transition from a legacy management system to Partner XE
  • Top Partner XE capabilities, including email integration and customized reporting
  • The value of rapid and thorough customer service responses

Read the full conversation by clicking here. And check out our other Partner XE stories on our client stories page on sispartnerplatform.com.

Uncovering the Right Management System Partner

Uncovering the Right Management System Partner

Kathy Mulder - Nolan Insurance AgencyWhen Kathy Mulder of Nolan Insurance Agency heard her current management system was being retired, she did anything but panic. With nearly 50 years of service behind them, Kathy and her team knew this was an opportunity to find a provider they could keep for another 22 years.

“We hosted over 12 different agency management systems and asked them questions to uncover whether they could help us provide the level of customer service, and solid insurance solutions our customers expect,” Kathy said of the evaluation process. SIS and Partner XE were among those dozen providers.

We talked with Kathy to find out what she was looking for in an agency management system provider, and how SIS and Partner XE fit the bill. In our conversation we covered:

  • The importance of personalized service
  • The best Partner XE features
  • How to prepare for a management system switch
  • The truth behind data conversion

…and much more! Read our full conversation here. While you’re there, check out our other client stories to hear from our partner agencies throughout the U.S.

Partner XE Client Story: Scratching the 20 Year Itch

Partner XE Client Story: Scratching the 20 Year Itch

Since its founding in 1919, Sweet and Associates has been a family-owned and operated agency serving the Detroit area. Jim Waun is the fourth generation of his family to run the agency, stepping into the role with a lifetime of experience growing up in the industry. His years of experience led Jim to make a bold decision: ditching the system they’d been with for 20 years and switching to a new agency management system provider.

“It was outdated, plain and simple,” Jim said of their old system. “It had ease of use, but you couldn’t do much with it.  Besides that, the cost was far too high. Cost was a big impetus to us making a change.”

We talked with Jim about what prompted him to make the switch and what led him to SIS and Partner XE. In our conversation, we covered:

  • Finding a system with the functionality that fits your agency
  • Holding out for a provider that cares
  • Getting the best price for your system
  • Engaging your team in training
  • Leveraging support resources

Check out our conversation with Jim and other Partner XE agency owners on our conversation with Jim. Like what you hear? Get in touch with us at sales@sisware.com or 800.747.7005, Option 6 to get our conversation started.

Seeking: Management System Provider Who Cares

MarkMark Perkins describes Perkins Insurance Agency as a “relationship-oriented agency.” With a focus on personalized service and a family atmosphere, Mark sought the same characteristics in a management system provider. After working with systems and providers that missed the mark, he was again in search of the right fit.

Enter the SIS team. When Mark met with SIS President, Michael Doran, and CEO Alex Deak, he was impressed by their persistent and personalized care for their customers. This focused service, along with advanced system capabilities and lower costs, was a winning combination.

We talked with Mark about his journey to SIS and Partner XE. In our conversation, we covered what made SIS stand out for Mark and his team. The list includes:

  • Regular system updates and enhancements
  • Consistent customer service and care
  • Always available support
  • Collaboration and communication with the Partner XE agency community

Read more from Mark in the full client story.

Curious how SIS and Partner XE can serve your agency’s needs? Contact us at 800.747.7005, Option 6 or sales@sisware.com.

Southern Agency Seeking Hospitality and Service Finds a Fit in SIS

b-linderBritt Linder of Peterson Insurance Services has been in the business for over 25 years, working side-by-side with his family to serve the community of Memphis and Shelby County, Tennessee. His family-orientated agency prides itself in delivering specialized service with Southern hospitality. With an eye for growth, Britt saw it was time to get his agency off a DOS-based agency management system and onto a Windows-based and cloud accessible system.

When Britt talked with SIS President Michael Doran about Partner XE, he not only found the capabilities his agency needed but the partnership they wanted. We talked with Britt about this partnership, hearing his stories of personalized service and being on a first-name basis with the SIS staff. We also covered:

  • The benefits of cloud-based operations
  • The importance of workflow flexibility
  • The time-saving elements of customized reporting
  • And the value in great service and support

“The greatest thing I could say about the SIS company and staff is they have found ways to make my agency run smoother,” Britt told us. Find out how in the full client story.

Check out even more Partner XE community testimonials on our client stories page. Or contact us to get in touch with one of our partner agencies today!

Independent Insurance Agency Shares Their Secret to Success

When John Horvath’s father-in-law, Jeff Neverman, founded Neverman Insurance in 1979, he knew the key to success was building and maintaining independent insurance agency relationships. Since then, Neverman Insurance has been involved in their Westlake, Ohio community; supporting local schools and businesses and providing community members with personalized service.

“Community has always been a big part of what we do,” John said of the agency. When John took ownership, he saw the potential to strengthen these relationships – by maximizing their management system technology. He saw they were under-utilizing capabilities and missing opportunities to grow. So, he reached out to SIS to help his agency thrive into the next 30 years.

We talked with John about his experience with SIS and Partner XE. He shared his insights on how he leveraged both the Partner XE system and the SIS team to cultivate his client base and improve agency operations. Our conversation covered:

  • Why he focuses on personalized customer attention
  • How great service is in the details
  • What he looked for in a new system and provider
  • Why he keeps choosing SIS and Partner XE
  • Which upcoming Partner XE enhancements have him excited

Read our full conversation here. Want to hear more from a Partner XE agency? Check out our client stories page or get in touch with us and we’ll connect you with one of our partner agencies today.