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When John Horvath’s father-in-law, Jeff Neverman, founded Neverman Insurance in 1979, he knew the key to success was building and maintaining independent insurance agency relationships. Since then, Neverman Insurance has been involved in their Westlake, Ohio community; supporting local schools and businesses and providing community members with personalized service.

“Community has always been a big part of what we do,” John said of the agency. When John took ownership, he saw the potential to strengthen these relationships – by maximizing their management system technology. He saw they were under-utilizing capabilities and missing opportunities to grow. So, he reached out to SIS to help his agency thrive into the next 30 years.

We talked with John about his experience with SIS and Partner XE. He shared his insights on how he leveraged both the Partner XE system and the SIS team to cultivate his client base and improve agency operations. Our conversation covered:

  • Why he focuses on personalized customer attention
  • How great service is in the details
  • What he looked for in a new system and provider
  • Why he keeps choosing SIS and Partner XE
  • Which upcoming Partner XE enhancements have him excited

Read our full conversation here. Want to hear more from a Partner XE agency? Check out our client stories page or get in touch with us and we’ll connect you with one of our partner agencies today.

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