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Our next “Behind Our Insurance Agency Software” series focuses on encrypted email and signature provider RPost. Based in Los Angeles, CA, the team at RPost operates in the U.S., the U.K., and more than 100 countries worldwide.

Formed in 1999, RPost filled an emerging need in online communications. While the convenience of email made it the dominant form of business communications, the team at RPost saw a worrying trend in email security. Organizations were sending sensitive information via the web and needed to protect it.

RPost stepped up to fill that gap between convenience and security, adding legal verification to email content and attachments through encryption technology. I talked with RPost’s VP of Business Development, Jake Finnell, about how RPost brought its powerful encrypted email and esignature services to SIS and the Partner Platform community.

How did you first become connected with SIS and Partner Platform? What prompted you to want to collaborate?

Our partnership started around 2013 thanks to mutual clients who saw a possible collaboration. They reached out to us and SIS, asking to integrate our services with the Partner Platform system. When we connected with the SIS team, we saw the opportunity – it was apparent that SIS’s clients needed a secure way to send and sign documents. After talking more with the SIS team, we knew they were someone we could work with; the drive to collaborate and innovate was there.

How did you first become connected with SIS and Partner Platform? What prompted you to want to collaborate?

Our partnership started around 2013 thanks to mutual clients who saw a possible collaboration. They reached out to us and SIS, asking to integrate our services with the Partner Platform system. When we connected with the SIS team, we saw the opportunity – it was apparent that SIS’s clients needed a secure way to send and sign documents. After talking more with the SIS team, we knew they were someone we could work with; the drive to collaborate and innovate was there.

What services do you provide for the Partner Platform customer base?

Initially, we integrated our RMail service with Partner Platform’s email integration. RMail provides HIPPA-compliant email security and encryption, allowing Partner Platform users to email documents with sensitive information to their clients. We recently expanded our services with our RSign esignature service. With RSign, Partner Platform agencies can send and receive secure, binding signatures on documents. This makes it easier for agencies to sign new business, update existing coverages, and process claims for their clients.

What prompted you to want to collaborate and integrate your technology with SIS and Partner Platform? Why did you feel the collaboration would be beneficial?

The market demand was strong. Partner Platform is a popular management system among independent agencies, and insurance agencies need better ways to send and receive the confidential documents they deal with daily. We’re excited to partner with the SIS team to provide this essential service to their agencies because they’re a great team to work with. 

What do Partner Platform clients like about RMail and RSign? What type of feedback do you hear?

We hear great feedback. Agents and brokers are constantly focused on revenue-generating activities, and the combination of “ease of use” and affordability are the top two comments we hear. That combination makes it easy for agencies to generate revenue rather than worry about security, compliance, and collaboration.

What has been your experience with the SIS/Partner Platform team so far?

The SIS team is highly responsive and constantly provides top-tier support and educational content for their customers. That combination is rare – we can see how we can grow together, continually improving our services.  

What emerging needs do you see for cybersecurity and insurance in the next 3-5 years?

Every day, we learn something new about how technology can help us and how it makes us vulnerable. Cyber threats and attackers are constantly evolving, and the insurance industry needs to evolve, too, to stay one step ahead. We’re focused on continually improving our services, and we know SIS is as well. Armed with SIS and RPost, insurance agents and brokers can keep ahead of these threats.  

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RPost is just one of our many Partner Allies that are committed to keeping our Partner Platform community connected and protected. Find out more about Partner Platform’s expanding capabilities and our other Partner Allies on our website at sispartnerplatform.com.

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