Mobile apps are quickly becoming the latest “must-have” for top agency management systems. And it’s no surprise – mobile has taken over everywhere. Smartphone users check their mobile phones an average of 63 times a day. More than 60% of U.S. consumers prefer mobile apps for self-service, and 70% expect such an app from companies.
In short, if your agency doesn’t have a mobile app, you’re falling behind.
Discover the unique needs of each generation to guide your marketing strategy
Benefits of Mobile Apps
There’s a reason (many, in fact) why consumers like mobile apps for service. Mobile apps improve experiences for consumers and agencies alike. Take advantage of benefits such as:
- Faster, simpler, and more effective service
- Targeted mode for sharing information and receiving feedback
- Simplified purchasing and referral requests
- Higher personalization of experience
- Increased access to agency with 24/7 access
See what tools you need to make a personalized digital experience for your customers
What to Include in Your Mobile App
Having an app isn’t enough – it’s about what’s included. Customers want an app with:
- Agency branding to show off who you are and build your brand with customers
- Ability to view and update policy information
- Access to Auto ID cards and certificates of insurance
- Ability to make payments and set up auto-payments
- Access to chat or texting options to get in touch with your agency
- Ability to file claims, including taking or uploading photos of the incident
Find out about another essential digital tool: texting integration
The Agency-Branded Mobile App from Partner Platform
There’s a reason why we know so much about the benefits of mobile and what you need for agency mobile app success. Conversations with our Partner Platform agencies and industry partners demonstrated the need for mobile, and we quickly and comprehensively responded.
The Partner Platform Agency-Branded Mobile app offers a personalized digital experience to connect with clients and improve relationships. With capabilities like viewing policies, downloading ID cards and certificates, and claim filing, we have everything your agency needs in one connected app.
The Agency-Branded Mobile app is just one of our personalized digital experience offerings in our Partner Connect suite. Find out more about our client portal and agency website offerings and view a demo of Partner Platform in action. Get in touch at [email protected] or 800.747.7005, Option 6.
Sarah Deak has been contributing to the SIS team since 2013, covering topics like agency perpetuation, workflow improvements, data security, and marketing. She has a background in small business, working with organizations to improve their online presence and client engagement. Sarah also writes for the SIS newsletters and website, and counts herself lucky to hear from our many passionate, hard-working clients for our client stories. Her favorite part about working for SIS are the dedicated, service-minded people.