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Harnessing Digital Insurance for Long-Lasting Customers and Quality Leads

Harnessing Digital Insurance for Long-Lasting Customers and Quality Leads

Gaining and retaining customers is a big deal in insurance. When you have a diverse, loyal book of business, you are set to grow and try new things in this evolving digital insurance landscape. In fact, according to the Harvard Business Review, retaining just 5% more customers can boost profits by 100%.

How can you bring that kind of growth to your independent insurance agency?

Know What Your Customers Want

A surefire way to retain customers is by giving them what they want. The same goes for gaining quality leads – give the people what they want!

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The Story Behind Our Insurance Agency Software: RPost

Our next “Behind Our Insurance Agency Software” series focuses on encrypted email and signature provider RPost. Based in Los Angeles, CA, the team at RPost operates in the U.S., the U.K., and more than 100 countries worldwide.

Formed in 1999, RPost filled an emerging need in online communications. While the convenience of email made it the dominant form of business communications, the team at RPost saw a worrying trend in email security. Organizations were sending sensitive information via the web and needed to protect it.

RPost stepped up to fill that gap between convenience and security, adding legal verification to email content and attachments through encryption technology. I talked with RPost’s VP of Business Development, Jake Finnell, about how RPost brought its powerful encrypted email and esignature services to SIS and the Partner Platform community.

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Insurance Software Security: Keeping Your Agency Safe Today and Tomorrow

Insurance Software Security: Keeping Your Agency Safe Today and Tomorrow

Comparison quoting, esignatures and e-doc processing, and other digital insurance software tools have vastly improved personalization and customer service in insurance. It’s also becoming clear that these tools are also making agencies more vulnerable to cyber-attacks. According to the Identify Theft Resource Center, cyber-attacks increased by 42% in the first quarter of 2021, affecting an estimated 51 million people.

As a community-minded, independent agency, you can’t afford to expose your customers to that risk. Not only would it affect you financially, it would also damage your reputation in the community. How can you keep your customers and agency protected?

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Purchase or Persuade – Do you Buy Insurtech Software or Ask Providers for Integration?

Purchase or Persuade – Do you Buy Insurtech Software or Ask Providers for Integration?

The evolution of sales as a software (SaaS) has dramatically changed the software landscape. Thanks to their easy-to-integrate nature, more businesses use SaaS applications over desktop software to improve operations. A 2019 report found that companies with less than 50 employees had, on average, 47 SaaS apps in use across their organization.

This SaaS revolution takes shape in the insurance industry with insurtech. Based in SaaS, insurtech provides streamlined operations through integrated solutions. While agency owners recognize the benefit, many ask how to incorporate insurtech – do they implore their management system providers or take on the integrations themselves? The answer lies in what it is you as an owner want for your agency.

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The Pandemic Changed Digital Insurance Customer Expectations – How Your Agency Should Change, Too

The Pandemic Changed Digital Insurance Customer Expectations – How Your Agency Should Change, Too

The coronavirus pandemic accelerated trends in several areas, including digital insurance customer service. A recent survey showed that almost 90% of American consumers think customer service is more important now than before the pandemic took hold of the world.

Consumers not only expect more from service providers, they also have more options, meaning they’ll choose an agency that offers quicker and smoother interactions over one that’s, say, unable to process esignatures. As your team transitions back to the office, now is the time to reevaluate your customer service tools and processes to keep up with expectations.

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All About the Data: Using Insurance Marketing Tools to Improve Customer Service

All About the Data: Using Insurance Marketing Tools to Improve Customer Service

Everyone loves to get two for the price of one. It’s the beauty of doubling your money and getting more done in half the time: a win-win for all. The digitization of insurance has made that “two for one” thrill possible with insurance marketing tools that double as customer service tools, too. And it all begins with data.

The COVID-19 pandemic accelerated digitation across industries, and insurance was no exception. Part of the acceleration included a rise in direct-to-consumer (DTC) purchases. More people started buying goods and services online, cutting out in-person or phone interactions. That rise in DTC increased access to customer data.

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Partner Platform: Who We Are and Why Community Matters

Partner Platform: Who We Are and Why Community Matters

“We saw a company that reminded us of our agency.”

This is a sentiment we often hear from our Partner Platform agencies – that they saw themselves in our team and us. That’s what makes us more than a provider but a real partner with each agency we serve.

The community we created echoes that partnership: it’s fueled by innovative collaborators in our agency, technology, and industry partners. With their help, we’re able to stay ahead of the curve and equip our Partner Platform agency management system and insurance CRM to harness future opportunities while providing the service and care our agency customers appreciate today.

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Insurtech: Finding the Best Fit for Your Agency

Insurtech: Finding the Best Fit for Your Agency

This past year was one like no other. With the entire world forced to move to digital work rapidly, many industries felt growing pains and suffered from the sudden shifts. One industry that didn’t was insurtech.

The term “insurtech” applies to a variety of digital tools used in the insurance industry. Everything from a client portal to an integrated rater are insurtech. Overall, insurtech removes barriers in insurance, speeding up enrollment and claims processing, among other procedures, making it easier for agencies to grow their business and serve their customers.

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The Story Behind Our Insurance Agency Software: Archway Computer

The Story Behind Our Insurance Agency Software: Archway Computer

In the latest of our “Behind Our Insurance Agency Software” series, we talk with Brad Ruben of IT services provider Archway Computing. Archway has been one of our industry partners for years, and we rely on Brad and his team to keep us and our community up-to-date on the latest insurtech and cybersecurity.

Brad Ruben has been working with insurance agnecy software since 1985, when he first helped a family friend install and run a Coast Premium Rater software as part of the friend’s insurance business. Since then, Brad founded Archway Computers to help independent agencies get the best insurtech and IT support at a price they can afford.

I talked with Brad about Archway’s partnership with SIS and the Partner Platform community, aiding agencies with IT services and providing expert consultation around insurtech and security.

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